Updated policies - Find out all the information about our updated policies at the bottom of the page.

McKenzie Vets

Providing all aspects of care for small & larger animals

Important Notice: Repeat Prescriptions

Changes to the procedure for ordering your repeat medications

We are introducing a new system for ordering your repeat medications including long term medications and flea and worming products etc. 

These changes are to help us comply with Covid restrictions and to manage and prioritise our incoming phone calls.

Please phone the practice number 01389 751182 (between 9am and 6:30pm Monday to Friday and 9am to 12pm on Saturdays) and you will hear two options.

The first option is for all general enquiries, appointment bookings etc.

The second option will take you on to the repeat medications process. 

You will be asked to dial TWO for repeat medications. You will then hear a recorded message asking for the following information:

Your Surname
Your pet’s name
First line of your address
Name and dose of the medication you wish to order

You will be called back when your pet’s medications are ready and we aim to dispense all medications within 48 hours. You will be contacted on the number we hold for you unless you leave an alternative.

During this call back will ask for payment and arrange a suitable pick time. If you would prefer to pay cash or pay on collection you can request this.

Please come to the back door and ring the doorbell to collect your medications.

Many thanks for your co-operation.

Pet Health Club
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