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COVID-19 update: Client advice on what to do during the Coronavirus pandemic

Client Charter

Our promise to you

  • We will always greet you and your pet with a smile.
  • We will treat your pet as if he/she were our own, with care, compassion and professionalism.
  • In the consulting room, we will always listen to you to fully understand the nature of your concerns and explain the treatment options open to you.
  • We try to keep our charges fair and will endeavour to keep you informed regarding the costs of your pet’s treatment.
  • Your pet will only ever be treated by fully qualified and registered Veterinary Surgeons and Veterinary Nurses who keep up to date with regular further training.
  • We constantly strive to be the best we can be and welcome your feedback to help us with this.